Privacy Policy

Information We Collect

When you engage with our drawing fundamentals platform, we gather various kinds of information to tailor learning experiences and enhance our services.

Personal Information

We collect details you provide directly when creating an account or reaching out to us. This includes your name, email address, phone number, and any messages you send via our contact forms. Upon registering for our drawing courses, we also collect information about your artistic background and learning goals.

Usage Data

We automatically gather data about how you use our site and learning platform. This covers pages viewed, time spent in different sections, completed drawing exercises, and technical details like your IP address, browser type, and device data.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to improve your browsing experience, remember preferences, and assess site performance. You can manage cookie preferences through your browser settings.

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal data helps us deliver high-quality educational content and maintain our drawing platform effectively. We are committed to handling your information responsibly and only for legitimate purposes.

Educational Services

We use your data to grant access to drawing courses, monitor your progress through skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective paths to develop your drawing fundamentals.

Communication and Support

Your contact information lets us respond to inquiries, share important course updates, and offer technical support as needed. We may also send periodic newsletters about new drawing techniques, featured artwork, or platform improvements if you’ve opted in.

Platform Improvement

Usage data helps us identify which drawing exercises are most helpful, spot areas where learners struggle, and create new content that addresses common challenges. This analysis is performed in aggregate to protect individual privacy while enhancing our teaching methods.

Legal Compliance

In certain situations, we may use or disclose your information to comply with applicable privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We collaborate with trusted third-party providers who help operate our platform, process payments, send emails, and offer customer support. These providers access only the data necessary for their services and are contractually bound to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If CliffMossSoft engages in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you by email and explain any changes to how your information is handled.

Legal Requirements

We may disclose your information when required by law, a court order, or government request. This includes situations involving potential safety risks, fraud investigations, or breaches of our terms.

Your Rights and Choices

Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you hold specific rights regarding your personal information.

Access and Correction

You may request access to the personal information we hold about you and ask us to correct any inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal information, and we will comply unless there are legitimate reasons to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You may unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You will continue to receive essential updates about your account and course enrollment.

Cookie Management

Most web browsers let you control cookies through their settings. You can choose to accept all cookies, block certain types, or receive prompts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement comprehensive security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to provide our services, meet legal obligations, or resolve disputes. Account data is typically retained for about three years after closure, while course progress data may be kept for up to seven years for educational record purposes.

International Transfers

Although our primary operations are in Canada, some service providers may process data in other countries. We ensure adequate protections through contractual safeguards and compliance with Canadian privacy requirements for international data transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in compliance with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child's information, request corrections or deletion, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we've collected from their child, request deletion of this data, and refuse to allow further collection or use of their child's information. We provide clear mechanisms for parents to exercise these rights.

If you believe we have inadvertently collected information from a child under 18 without appropriate parental consent, please reach out to us immediately so we can take proper action.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in practices, technology, legal requirements, or other factors. Significant changes will be communicated by email or via noticeable notices on our site.

Minor updates may be posted without individual notice, so we encourage you to review this policy regularly. The "Last Updated" date at the top indicates the most recent modifications.

Your continued use of our platform after changes indicates acceptance of the updated terms. If you disagree with any updates, you may stop using our services or contact us to discuss your concerns.